Category Archives: People

People – the foundation and cornerstones of your business, the un-sung heroes that serve your customers on a day-to-day basis, the ‘oil in the machine’.

What’s the buzz about the Core Values at beBee.com?

Posted on April 19, 2016 by deancarlton

Tweet An organisations core values offer a public indication of the guiding principles, beliefs and values that should underpin everything that we can expect when engaging with that organisation. How many organisations can actually deliver against these well intended (or cynically crafted) ideals? Following … Continue reading →

Posted in Business, Leadership, People, Strategy | Tagged affinity, core values, empowerment, growth, networking, relationships, transparency | Leave a comment

Core Values – Corporate Guiding Light or Corporate Spin?

Posted on April 14, 2016 by deancarlton

Tweet I work as a consultant with numerous globally recognised brands – often at the forefront of Customer Experience (CX) and organisational transformation initiatives. photo credit: pierremarcel Before even setting foot on the client site, I have always made it … Continue reading →

Posted in Business, Customers, People, Strategy | Tagged core values, Customer Centricity, Customer Experience Management, mission, strategy, trust, vision | Leave a comment

People, oiling the machine of your Customer-Centric World (Part 2 of 6)

Posted on June 20, 2011 by deancarlton

Without people, organisations simply do not exist. Your people are the ‘oil in the machine’. Except that, in the post-industrial age, most companies can no longer continue to operate successfully on such a mechanistic basis. In the information age, companies must function on a more dynamic basis, forming new, ad-hoc team structures organically as and when required. Continue reading →

Posted in People | Tagged agile, Customer Centricity, customer experience, customer insight, Customer Service, management, revenue, team, Voice of the Customer, voice of the employee | 10 Comments

Zen and the Master in the Art of Living

Posted on May 9, 2011 by deancarlton

Inspirational quotes often strike a chord deep within us and can serve to encourage us through a particular phase in our life. “The Master in the Art of Living” has been with me throughout my career, and sums up my approach to life. Continue reading →

Posted in People | Tagged inspirational, master, Personal Development, quotes, Zen | 15 Comments

May the Fourth be With You: 15 ways the Wisdom of Yoda will help you to Unleash your Tiger

Posted on May 4, 2011 by deancarlton

The George Lucas Star Wars franchise has spawned many memorable quotes. This article explores how Yoda’s wisdom can be applied to everyday life – on planet earth. Continue reading →