Category Archives: Process

Process – what you do and how you do it determines your bottom-line business costs, the the top-line revenue generated and, ultimately, the profit (or loss) made by your company.

Process, the Unsexy Shape of Your Customer-Centric World (Part 3 of 6)

Tweet Business processes are collections of  structured activities and tasks that produce a specific product/service for your customer(s); they encapsulate ‘WHAT you do’ and ‘HOW you do it’. Does my Process look big in this? photo credit: bogenfreund Over time, … Continue reading

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