Without people, organisations simply do not exist. People form the cornerstones and the foundations of your business, creating your products, delivering your services, serving your customers on a day-to-day basis, and ultimately, delivering shareholder value.
They are the ‘oil in the machine’.
Except that, in the post-industrial age, most companies can no longer continue to operate successfully on such a mechanistic basis.
In the information age, the best managed customer-centric companies function on a much more fluid, dynamic basis, allowing people to interact more freely, grouping and forming new, ad-hoc team structures organically as and when required.
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