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Tag Archives: Customer Centricity
Core Values – Corporate Guiding Light or Corporate Spin?
Tweet I work as a consultant with numerous globally recognised brands – often at the forefront of Customer Experience (CX) and organisational transformation initiatives. photo credit: pierremarcel Before even setting foot on the client site, I have always made it … Continue reading
Posted in Business, Customers, People, Strategy
Tagged core values, Customer Centricity, Customer Experience Management, mission, strategy, trust, vision
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Process, the Unsexy Shape of Your Customer-Centric World (Part 3 of 6)
Tweet Business processes are collections of structured activities and tasks that produce a specific product/service for your customer(s); they encapsulate ‘WHAT you do’ and ‘HOW you do it’. Does my Process look big in this? photo credit: bogenfreund Over time, … Continue reading
Unleashing the Tiger blog syndicated by Customer Think
Tweet I am very pleased to say that Unleashing the Tiger was recently syndicated by Customer Think – a Thought Leadership site that covers: customer-centric business management, Customer Relationship Management, Customer Experience Management and Social Business. photo credit: psd CustomerThink is a … Continue reading
Posted in General
Tagged blog, centric, customer, Customer Centricity, Customer Experience Management, experience, Leadership, management, syndicated, syndication
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People, oiling the machine of your Customer-Centric World (Part 2 of 6)
Without people, organisations simply do not exist. Your people are the ‘oil in the machine’. Except that, in the post-industrial age, most companies can no longer continue to operate successfully on such a mechanistic basis. In the information age, companies must function on a more dynamic basis, forming new, ad-hoc team structures organically as and when required. Continue reading
Still focussing on your products? You’re doomed to extinction
Organisations that place their products and services at the centre of their corporate thinking face the same fate as the dinosaurs – they are doomed to extinction. They need to change their culture and behaviours from the very core; to stop pushing products and to start winning customers hearts, minds – and wallet share. Continue reading
Posted in Customers
Tagged Customer Centricity, Customer Experience Management, dinosaur, extinct
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