Tag Archives: management

Unleashing the Tiger blog syndicated by Customer Think

Posted on July 7, 2011 by deancarlton

Tweet I am very pleased to say that Unleashing the Tiger was recently syndicated by Customer Think – a Thought Leadership site that covers: customer-centric business management, Customer Relationship Management, Customer Experience Management and Social Business. photo credit: psd CustomerThink is a … Continue reading →

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People, oiling the machine of your Customer-Centric World (Part 2 of 6)

Posted on June 20, 2011 by deancarlton

Without people, organisations simply do not exist. Your people are the ‘oil in the machine’. Except that, in the post-industrial age, most companies can no longer continue to operate successfully on such a mechanistic basis. In the information age, companies must function on a more dynamic basis, forming new, ad-hoc team structures organically as and when required. Continue reading →