Tag Archives: organisation

Process, the Unsexy Shape of Your Customer-Centric World (Part 3 of 6)

Posted on August 24, 2011 by deancarlton

Tweet Business processes are collections of structured activities and tasks that produce a specific product/service for your customer(s); they encapsulate ‘WHAT you do’ and ‘HOW you do it’. Does my Process look big in this? photo credit: bogenfreund Over time, … Continue reading →

Posted in Process | Tagged change, consultant, cost savings, customer centric, Customer Centricity, Customer Experience Management, dinosaur, holy grail, increased revenue, Monty Python, organisation, outside-in, process, value | 10 Comments

Is your consultant providing value – or an albatross?

Posted on May 19, 2011 by deancarlton

Buying in the services of an external consulting firm is scary; will they deliver lasting value to your business, enhancing your reputation and career? Or, like the avian assassin in the ‘Rime of the Ancient Mariner’, will their legacy become an albatross around your neck? Continue reading →

Posted in Change | Tagged consultant, leader, organisation | 5 Comments

What’s it all about, Alfie?

Posted on January 4, 2011 by deancarlton

‘Unleashing the Tiger and Realising the Potential Within’ is about recognising the latent strengths and VALUE within individuals, teams and organisations – helping us to understand how we can run our businesses more effectively. Continue reading →