Tag Archives: team

People, oiling the machine of your Customer-Centric World (Part 2 of 6)

Posted on June 20, 2011 by deancarlton

Without people, organisations simply do not exist. Your people are the ‘oil in the machine’. Except that, in the post-industrial age, most companies can no longer continue to operate successfully on such a mechanistic basis. In the information age, companies must function on a more dynamic basis, forming new, ad-hoc team structures organically as and when required. Continue reading →

Posted in People | Tagged agile, Customer Centricity, customer experience, customer insight, Customer Service, management, revenue, team, Voice of the Customer, voice of the employee | 10 Comments

What’s it all about, Alfie?

Posted on January 4, 2011 by deancarlton

‘Unleashing the Tiger and Realising the Potential Within’ is about recognising the latent strengths and VALUE within individuals, teams and organisations – helping us to understand how we can run our businesses more effectively. Continue reading →